Complaints

Complaints Procedure

If you have any concerns about the service received from Gemma McGuigan Nutrition, we recommend the following steps:

 

1. Raise the matter with your practitioner directly using your existing communications channels, as some matters may be resolved through open dialogue

2. If unresolved, submit your concerns as a complaint in writing to gemmamcguigan@gmail.com including;

   1. Your name and preferred contacts details

   2. Details of your concern (including patient name, condition & dates) plus any supporting evidence

   3. Details of any steps taken to resolve your concern so far

   4. Details of any expected outcome

3. On receiving a written complaint, we will complete the following;

   1. ​Acknowledgement of the complaint - within 2 workings days from receipt

   2. Initial assessment of the complaint and advise as to any actions - within 7 workings days from receipt

   3. Further investigation into the complaint as required - within 14 workings days from assessment (

   4. Decisions, agreements & closure - as required

4. If unresolved (or if any of the above are not deemed inappropriate for you) you may wish to discuss the matter with our independent UK regulator, the Complementary and Natural Healthcare Council (CNHC);

   1. See how the CNHC Deals with Complaints

   2. To instigate a complaints, see the CNHC Concerns about Registrants page which includes a link to download the complaints form

   3. Or call the CNHC on 020 3327 2720 to discuss the matter